On-demand printing of till receipts and credit card slips

This obligation applies to the following receipts:

• till receipts in sales outlets and establishments open to the public ;
• bank card tickets ;
• tickets issued by certain vending machines (e.g. cash dispensers) ;
• vouchers and promotional or discount tickets.

This obligation does not apply to the following receipts:

• till receipts or other invoicing documents given to consumers on which the existence and duration of the legal guarantee of conformity are mentioned ;
• tickets printed by non-automatic weighing instruments (such as tickets issued after fruit and vegetables have been weighed) ;
• bank card tickets relating to cancelled, unsuccessful or credited payment transactions ;
• tickets issued by vending machines which must be kept and presented in order to receive a product or service.

From 1 August 2023, the law on the fight against waste and the circular economy, enacted on 10 February 2020, will put an end to the automatic printing of till receipts. This measure aims to achieve two key objectives:

1. firstly, to reduce paper consumption, which generates billions of printed till receipts and bank card slips every year ;
2. secondly, to limit people's exposure to the substances that are harmful to health and which are present on the majority of printed receipts.

As a result, retailers are no longer obliged to print till receipts automatically, unless customers expressly request them. If the customer explicitly requests a printed receipt, the retailer cannot refuse to issue it, even if a dematerialised receipt has already been sent to the customer.

Please note: as a professional, you are not obliged to explicitly ask customers whether or not they would like a ticket. It is up to the consumer to express their request by actively asking for it.

By law, retailers are obliged to remind consumers that they can obtain a paper ticket if they wish. To comply with this obligation, the retailer must inform customers of their right to receive a printed receipt, for example by displaying this information in a visible and comprehensible manner at the checkout.